Ensuring the confidentiality and security of your personal information is our top priority. Here’s how we handle your data:

• Purpose Identification: Before gathering any personal data, we clearly identify the purpose for its collection.
• Consent-Based Usage: Your personal information is only used for purposes specified by us or for compatible purposes with your consent.
• Limited Retention: We retain personal data only for as long as necessary to fulfill the specified purposes.
• Fair Collection: Personal information is collected using lawful and fair means, with your knowledge or consent where appropriate.
• Relevance and Accuracy: We ensure that personal data is relevant, accurate, complete, and up-to-date for its intended use.
• Security Measures: We employ reasonable security safeguards to protect your information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
• Transparency: Information about our policies and practices regarding personal information management is readily available to our customers.

Rest assured, we adhere strictly to these principles to safeguard the confidentiality of your personal information and maintain your trust in us.

What Personal Information We Collect

Personal information you actively provide to us or we collect from third parties, business partners, and service providers, or which is publicly available:

Your contact information/Identifiers: Name, email address, phone number, service address, IP address, and any other identifiers you provide when using our website or services.

Your payment information: Billing name, address, and credit card or other payment information.

Other information: Any other information about you that you may voluntarily provide, such as appliance details, photos, or descriptions of the problem, or any information about you that may be publicly available.

Personal information we collect through your interactions with CLE Appliance Repair, our website, and our services.

How We Use Your Personal Information

We use your personal information for the following purposes, to: communicate with you; verify your identity to prevent fraud in compliance with applicable law; provide you with CLE Appliance Repair services, including responding to your service requests; schedule appointments and dispatch technicians; improve our services; manage your order and our customer relationship; market and advertise our services; request feedback and reviews; provide internal training and ensure quality assurance; conduct fraud and threat analysis and detect and prevent spam or unlawful or abusive activity; conduct analytics to improve our website and service performance; comply with applicable law, including those regulating call detail records; and perform billing for our services.

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our services and our interactions with you.

We do not pass any individual’s consent to receive SMS from CLE Appliance Repair to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.

How We Use Your Personal Information for Marketing Purposes

We value your privacy and are committed to protecting your personal information. By providing your contact details, you consent to receive marketing communications from us. We may use your personal data, including your name, email address, and phone number, to send you promotional materials, updates, and offers. Your information will not be shared with third parties without your explicit consent, except as required by law.

We will not sell phone numbers or SMS consent. You can opt out of our marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to our text messages, or by contacting us directly.

Contact Us

If you have any questions about this Privacy Policy, please contact us at 6303 Gilbert Ave, Parma, OH 44129, email [email], or call (216) 256-2415.